About Us:
Hashtag Generation is an antiracist, feminist movement led and run by a group of young tech-savvy Sri Lankans working towards building a society where everyone has the skills, information and tools to be active participants in making the decisions that affect their communities, technologies and bodies. The group adopts a non-partisan approach and works with the strong conviction that decision-making at all levels should remain transparent and radically inclusive in order to remain sustainable and to build lasting peace in Sri Lanka.
Our work consists of initiatives such as advocating for youth participation in decision-making, strengthening women’s civic and political engagement, advocacy for the rights of ethnic, religious and sexual minorities and raising awareness on the importance of cyber security and countering misinformation and online hate speech.
An exciting opportunity has arisen for a highly motivated individual to join team Hashtag Generation.
The Hotline Operator will serve under the guidance of the Prathya Project Lead and will be directly involved in the Prathya Hotline operations.
Key Responsibilities:
- Answer incoming calls promptly and professionally, providing support to individuals affected by OGBV (other Gender-Based violence).
- Utilize active listening skills to understand the needs and concerns of callers, ensuring they feel heard and supported.
- Offer accurate information regarding available resources, services, and support options for individuals affected by OGBV.
- Assess and respond to crisis situations with appropriate interventions, directing callers to emergency services when needed.
- Maintain confidentiality and privacy of all callers, ensuring adherence to ethical standards and organizational policies.
Required Skills, Experience, and Qualifications:
- Experience: Previous experience in a support role, counseling, or customer service is an asset.
- Language Proficiency: Fluent in both spoken and written Tamil (proficiency in spoken and written Sinhala will be an added advantage).
- Educational Background: Relevant degree or coursework in psychology, social work, or a related field could be a bonus.
- Communication Skills: Strong verbal and written communication skills, with the ability to convey empathy and understanding.
- Crisis Intervention Skills: Familiarity with crisis intervention techniques and an ability to remain calm under pressure.
- Cultural Awareness: Understanding of the Tamil community’s cultural dynamics and issues related to gender-based violence.
- Team Player: Ability to work effectively in a team-oriented environment and collaborate with various stakeholders.
Hashtag Generation is an equal opportunity employer, and we encourage young people from all backgrounds to apply.
- Please apply by 07 October 2024. Applications will be considered on a rolling basis.
- Initial applications should be emailed to [email protected] and must include:
- Letter of interest (attachment) setting out why you are interested in the role
- CV/Resume (attachment)
- Note the role you are applying for in the subject line of your email
- Please include your current location and city in your email